Terms & Conditions

1. About Our Services

We provide administrative support and document preparation for families and neurodivergent young people, including: 

• Parent Requests for Education Health Care Needs Assessment – EHCNA 

• Appeals – Refusal to Assess, Refusal to Issue, Content and Setting  

• Draft Checks 

• Working Documents 

We are lived-experience advocates and are not legally qualified – our services are not legal advice. Actions taken based on our support remain your responsibility. 

2. How to Book & Our Process

• Purchase a service via our website. 
• We will email you to: 
• Thank you for your purchase 

• Ask for any documents or reports we need 

• Offer a free call or questionnaire to gather more information 
• Work is booked once all documents are received to ensure realistic timelines. 
• Standard turnaround is up to five working days. We usually complete work sooner. 

 

3. Costs & Payment

• All fees are listed on the website. 

• Occasionally, if there is a very large volume of documents, additional charges may apply. We will always discuss this with you first. 

• Payment must be made before work is booked. 

 

4. Client Responsibilities

• Provide all requested documents and information promptly*. 

• Let us know if documents are too large to email; we can arrange alternative ways to send them. 
• Confirm whether you prefer a call or questionnaire to provide additional information.

 *Delays in providing documents may delay your service. 

 

5. Delivery & Next Steps

• Completed documents are emailed to you along with instructions on what to do next. 

• Once work is complete, all documents you send us are deleted to protect personal information. 

• You are responsible for submitting documents to Local Authorities, Tribunals, or other bodies. 

 

6. Cancellation

• Cancellations must be sent via email. 

• If less than 24 hours’ notice is given for a booked call or session, a charge may apply. 

 

 7. Data Protection

• We handle all personal data in line with UK GDPR. 

• Documents and reports are deleted after the work is complete. You may need to resend documents if you request further support later. 

 

 8. Liability

• Our services are advisory and administrative only. 

• We do not guarantee outcomes with Local Authorities or Tribunals. Local Authorities can and may ignore any representations made by us during document review processes.  

• Liability is limited to the fee paid for the service. 

 

9. Contact Us

If you have questions about your service or these terms, you can email us at info@neurothenticnetwork.co.uk